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Frequently Asked Questions

Before you can view the total cost of your frame or frames you are required to make a Swan Optik account. By making a Swan Optik account you can save your shipping and billing information in addition to seeing all frame costs! If you selected to additionally have a "lens package" with your selected frame or frames you will be asked to provide your prescription for the frame or frames at checkout. If you would like to purchase your frame without our “lens package” you can immediately enter your card and billing information and proceed to checkout!

Yes it is! Our frames are all featured at our sister shop -

Modern Eyewear
1600 University Ave. W. Suite #4
St. Paul, MN 55104
Come by anytime during the normal business hours: Monday-Friday 10AM-7PM.

With our home frame trial you may request to trial up to four frames at once! Though we require a valid debit or credit card, this service is entirely free of charge! You will see a holding fee of half the total cost of the selected frames on the credit or debit card you provide. This is only to verify the card and will be refunded after the frames return and pass inspection at our facility! Any charges will be refunded within a few business days.

If you would like to change your selection of frames to trial you must do so within 24 hours of submitting your Home Frame Try On Request form. Once the frame or frames you select arrive you will have three days before you must send them back. Please return the frames in the original packaging with the prepaid mailer given. If you would like to purchase a frame you will need to complete your purchase of the frame via the website.

Once the returned frame(s) arrive at our facility we will review them for any forms of damage. This may include, but not be limited to: scratches, discoloration, dents, cracking, and any warping to the frame. Any frames not returned by the third day will be considered missing from your return package. Your given credit or debit card will be charged for the full frame cost of any damaged or missing frames. If the trial frames are returned late you will be charged a non-refundable percentage of the frames cost. If you received a damaged frame you must contact us at within 24 hours.

How Do I Get My Prescription?

We recommend making an appointment with your local optometrist or ophthalmologist, and please be sure to ask your doctor to include your pupillary distance (PD) on your prescription!

How Do I Submit My Prescription?

At checkout use our online prescription form to complete your prescription details. We require the contact information of your eye doctor, and the date your prescription was issued. To make the most accurate lens prescription we will call your doctor. You may also send an image or scan of your prescription to us via email to with the expiration date, clinic name, and clinic phone number included. If you choose to email your prescription, please write "0" in each section of the lens package prescription table and write "I have emailed my prescription" in the comment box. Additionally, please write "email" in the clinic information sections. 

What is Pupillary Distance (PD) And Why Do I need It?

Your Pupillary Distance, or PD, is the distance in millimeters between your pupils. This measurement helps us center your prescription correctly on your frame’s lenses. This is a necessary measurement, and your prescription lenses cannot be made without it! If your doctor did not include this measurement with your prescription you are welcome to use our visual guide to measure your PD at home!

What Lenses Do You Provide?

We provide high end lenses in our lens package. These lenses have: scratch resistant coating, UV coating, and anti-reflective coating. You will receive polycarbonate lenses with your single vision prescription. If your single vision prescription is greater than or equal to + or - 4.00 we will make your frame with high index lenses. The difference between a polycarbonate and high index lens is in the thickness of the lens material. Both are made with the best quality materials. However, with stronger prescriptions the thickness of the lens will stand out on many frame styles. By giving high index lenses to those with stronger prescriptions neither the vision, nor the beauty of the frame is lost. If you have any concerns, questions, requests, or specifications from your doctor please contact us directly before finalizing your purchase (!

Can I Get Other Types Of Lenses?

For an additional fee we are happy to include other lens options! These options include: progressive lenses, transition lenses, polarized lenses, mirror coating, and prism lenses. The cost of prism lenses is included with the cost of the lens package if your prescription is up to 4 diopters. If your prescription is over 4 diopters email us at for pricing. Please ask your optometrist if this lens is necessary for you.

What Is The Difference Between Single-Vision and Progressive Lenses, and What Do These Different Lenses Do?

Single-vision lenses offer one correction throughout the entire lens. This type of lens is most commonly used for either distance or reading prescriptions. Progressive lenses give multiple focal corrections in one lens. This lens is an invisible bifocal. This option is only necessary for those who need both distance and reading corrections, but do not want a pair of glasses for each! With this lens type there are two prescriptions needed; one on the top of the lens for seeing at a distance, and one at the bottom for close up reading. Transition lenses temporarily darken when exposed to sunlight (UV light) and fade to clear once you go back indoors. This allows the lenses to have a dual function as both glasses and sunglasses! Polarized lenses add an extra layer of treatment to your lenses to reduce glare from the sun. This is often combined with sunglasses, and is a great addition for driving! Mirror coating is the super reflective shine found in specific lenses (often used in sunglasses). The coating gives the effect of a mirror reflection and does not affect visibility or the prescription of the frame.

For day-to-day cleaning of light smudges, a few swipes with the cleaning cloth and lens cleaner included in your case should do the trick!

All frames are sent via the USPS shipping system. At the checkout process your shipping quote will be available before purchase! Tracking information will be included in your confirmation email! If you would like to know more, or have specific questions about shipping to your desired address please contact us at

All purchases are final. Each frame is unique and should any scratches or breaks occur we could not resell or repair the frame for another customer. We are sorry for the inconvenience. If you are interested in a frame or frames, but are unsure of purchasing we offer a trial service. For more information about our frame trial service please email us at with the title “Frame Trial Inquiry.”

If your product arrived with any damages please contact us immediately at! We will work with you to find the best solution and ensure you have the best quality frame.

The items featured on Swan Optik are all limited supply. If a frame you love has sold out - it will be available for backorder while supplies last! To backorder, we require a full payment* and it may take the manufacturer up to two to three months to complete and ship your frame. We know that's a long time, but each frame on our site is unique and handmade. There is no substitute for quality, and, we assure you - it's well worth the wait! *Payments are non-refundable unless the item is no longer available from the manufacturer.

We don’t deal with insurance providers directly, but you can request an itemized receipt for your use when applying for reimbursement. Please check with your insurance provider for more information.

A receipt will be attached to your shipping confirmation email and included with your purchase! If you need another copy, email us at

Please Email Us At For Questions / Concerns Regarding:


Lens specifics or preferences

Recommendations from your doctor

Please Email Us At For Questions / Concerns Regarding:



Frame Specifics

- This includes, but is not limited to: questions about frames shown or frames no longer available

Frame Trials


Confirmation Email / Tracking Information

Payment / Billing